What you promised on the call is a ticket by the afternoon
The customer, the meeting and the work that came out of it are one chain of records. Open a customer and see every project you are building for them; open a ticket and see the call it was promised on.
The parts of the workspace you actually touch
A CRM that knows the build
Customers carry a contact, an email, notes, a value and a stage: Lead, Active, Paused or Archived. Each one links to the applications you build for them, and a project can move to another customer when things change.
Follow-ups you do not retype
Import the call from Granola with your own API key, from a file, or by pasting the notes. Unchecked tasks, TODO and ACTION lines and bullets under a next-steps heading are suggested by fixed rules, not by a model. You pick which become tickets.
Nothing is created behind your back
Conversion is tied to the version of the note you reviewed, and converting the same meeting twice never duplicates a ticket. Each Granola meeting imports once per workspace.
A date you can say out loud
Before you commit to a client, read the P85 date rather than the optimistic one. The forecast says so itself when it does not have enough history to answer.
Work arrives from somewhere, and goes somewhere
One workspace means the handover is a link between records rather than a message asking someone to copy something across.
Reviewed action items, on the customer's application
A delivery range you can quote without guessing
Customer stage and value, on the record rather than in a thread
There is no pipeline board, no deal stages beyond the four customer stages, no quoting and no email sequences. Falrow holds the customer and the work, not the sales process around them.
We would rather you read that here than find it out in week two.
Every claim above is one of these, seen from this angle.
Bring sales onto the same plan
We are opening workspaces to a few teams at a time. Tell us what you build and who needs to see it, and we will set it up with you.